| Key Features
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 |
MX-Contact is perfect for any size
organisation that wants a
Customer/Contact
Management application
with an interface that
users already know and
love (namely Microsoft Outlook). |
|
7 different
Editions available catering for
a single user through to an
enterprise with thousands of
users, with data storage in an
Outlook Data File, Exchange
Server Public Folders, or
Microsoft SQL Server. |
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Minimal training is
required and likewise no
investment in additional
infrastructure is needed |
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No matter which department you’re in (sales, marketing,
support, operations, shipping, purchasing, etc.) you can
use MX-Contact. The system will benefit anyone that
needs to track interactions with other parties, whether
customers, suppliers, partners, internal users. |
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The lowest Total Cost of Ownership for any CRM System |
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Fully customizable! Allows for any number of custom folders,
forms or tabs (on forms) to be added to the standard
Outlook elements. Thus MX-Contact can be easily
extended to provide additional functionality where
appropriate. |
|
Keeps all employees on one universal Calendaring
system (namely Outlook) as opposed to certain users
having to adopt a different scheduling tool that would
ordinarily form part of a non-Outlook based CRM system. |
|
Provides a single view of all customer-related information
to everyone in the organisation. This both encourages
team-based selling, and increases customer satisfaction
by allowing information flow between all departments. |
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Provides the ability to implement sales methodologies/
processes by business unit or product type. Tracks
forecasted business and the costs of securing that
business. |
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Allows management to make “fact-based decisions”
based on statistical data automatically captured by the
system, and reported on with over 70 standard reports. |
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Easily create your own reports with a built in report designer. Filter reports with the easy to use query builder allowing you to get statistical data as you need it. |
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Communicate with customers via email, letter, or SMS. With the automation option sit back and MX-Contact will send thank you letters, payment reminder notifications, or surveys. |
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Run multiple offices off one database no matter which demographic they are. Now all of your offices can in sync. |
